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Heath & Company
Articles

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Labor Management Case Study (Destination Hotels)

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How Hoteliers Can Beat the Recession

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Use technology to cut labor costs

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Heath & Company
Services

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Labor Management Systems Analysis

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Labor Management System Implementation

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Productivity Support Services

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Process Engineering

The Heath & Company Philosophy

Integrity.
Trusted by hoteliers, asset managers and business owners, Heath &
Company has earned its expert reputation by providing objective
analysis, straight-forward conclusions and practical solutions for
hotels, restaurants and private clubs.

Experience.
Each Heath & Company consultant has a minimum of ten years of
operational experience with some of the world’s finest hotel companies
in a variety of disciplines. This breadth of knowledge enables Heath &
Company to provide client businesses with real world experience and
real world solutions.

State-of-the-art Solutions.
Extensive research & development coupled with hands-on experience have
enabled Heath & Company to develop an array of easy-to-use management
tools crafted to measure and improve employee productivity in
hospitality businesses.

Transparency.
Heath & Company always works in tandem with the client management
team. Our work programs are completely transparent with client
personnel participating actively in every type of assignment.

Heath & Company
Hospitality Advisors, LLC
3411 Johnson Ferry Road
Roswell, GA 30075-5205
Tel: (770) 650-2724
info@heathandco.com

Client Service Team

David W. Heath, Principal - Dave Heath brings over 25 years of
hospitality industry experience to Heath & Company. Dave grew up in
the restaurant industry and following his college training at the
Hotel School at the University of Massachusetts worked in managerial
positions with Hyatt Hotels and the Ritz-Carlton Hotel Company. Dave
began his consulting career following completion of his Masters of
Business Administration at Northeastern University in Boston.
Following assignments with Laventhol & Horwath and later Arthur
Andersen, where he managed the firm's Miami hospitality and real
estate consulting practice, Dave launched Atlanta-based Heath &
Company Hospitality Advisors, LLC in 1994. In 1996, Dave was invited
to join the International Society of Hospitality Consultants. Dave is
recognized as an authority and hospitality industry leader in the
field of hotel labor management and employee productivity.

Paul Shealy, Director of Information Technology - Paul Shealy joined
Heath & Company in 2003 to spearhead the company's development of
web-based productivity tools for the hospitality industry. Paul
graduated with a bachelors degree in Computer Science from Clemson
University in 2002 and recently completed his Masters degree in
Computer Science at Duke University. Paul is an accomplished
programmer and software architect.

Robert J. Seddelmeyer, Project Director - With more than 30 years in
the hospitality industry Bob Seddelmeyer brings vast experience to the
Heath & Company team. Bob began his career in the Westin organization
working his way up to Controller and then General Manager of the
Westin Bonaventure in Los Angeles. Following his career in operations,
Bob has spent the last ten years providing advisory services to the
hospitality industry and has worked on more than 50 labor management
assignments for hotels across the U.S.

James Taflinger, Project Director - Jim Taflinger spent the first
fifteen years of his career in hotel operations, first with Hyatt
Hotels and later with the Ritz-Carlton Hotel Company. Jim has worked
as an Assistant Front Office Manager, Assistant Executive Housekeeper,
Assistant Controller, Assistant Corporate Controller, Regional
Controller and as Director Company-Wide Operational Accounting. In
addition, Jim is an authority on total quality management and process
improvement and as a Heath & Company Senior Consultant has worked on
more than a dozen labor management consulting assignments.

Alan Ventress, Project Manager - Alan Ventress began his career in the
hospitality industry at the age of 15. An early love for the industry
led him to pursue a hospitality management degree while he began to
focus on food and beverage. Alan's love of cooking drove him to
Johnson and Wales University for a culinary degree followed by the
calling to gain fine dining experience. He then thrived over the next
6 years as a chef for The Ritz-Carlton Hotel Company. The analytical
foundation of Alan's personality yearned for more knowledge, and this
resulted in the acquisition of a finance concentrated MBA from Georgia
State University. Alan brings extensive experience in food and
beverage coupled with a widespread knowledge of the financial details
of a full service hotel.

Si Kahyai, Senior Consultant - Si Kahyai Worked for more than 25 years
in various hotel management capacities for Westin Hotels and Resorts
and Starwood Hotels. Most recently as complex Controller for Westin
Century Plaza Hotel and Spa and St Regis, Los Angeles, a four and five
star hotel, respectively, with a combined revenue of over $100 million
and more than 1,200 employees. Si's key areas of expertise include
operational analysis, labor standard development, labor productivity
management, business planning and forecasting, market analysis and
internal controls.

Carl Wolfbrandt, Senior Consultant - With more than 25 yeas of hotel
industry experience, Carl Wolfbrandt has worked in various managerial
capacities, (including as a General Manager) for Del Webb Corporation,
Crowne Plaza Hotels & Resorts and Holiday Corporation. As a hotel
labor management consultant Carl has worked for Arthur Young &
Associates, as an internal labor consultant for Holiday Corporation
and as a principal in his own firm, Standard Solutions, Inc. Carl is
also a recognized authority on gaming devices and managing
productivity of gaming personnel.

Lluis Tomas, Consultant - Lluis Tomas holds a bachelors degree in
Hospitality from the Universidad Autònoma de Barcelona, Spain. After
graduating, he joined Warwick International Hotels in Brussels,
Belgium as an Accounting Generalist. Lluis continued his career in the
United States, where he spent most of the time working for Four
Seasons Hotels and Resorts as a Food and Beverage Department Head. In
addition to those responsibilities, Lluis became an OnTrack LMS
champion for the Atlanta property. That experience encouraged him to
complete a MBA degree from The University of Georgia and join Heath
and Company as a Labor Management Consultant.

Shilpa Katta, Senior Software Engineer - Shilpa Katta joined Heath &
Company in February 2009 as a Software Engineer to work on the
development of enhancements to the web-based OnTrack Performance Tools
used throughout the hospitality industry. Shilpa worked as a Software
Engineer for a year after completing her Bachelor’s in Computer
Science in India in 2005 and has completed her Master’s degree in
Computer Science from University of North Carolina, Charlotte in
December 2008.

Michael L. Oshins, Consultant - Following a brief career in hotel
operations at the Waldorf Astoria, Mike Oshins has been a hotel labor
management consultant since 1985. In the 1980s, as Vice President of
Integer Dynamics, Mike was one of the principle architects of
TimeBoss, the hospitality industry's first automated labor scheduler.
Mike has directed and participated in dozens of hotel labor management
assignments. In addition to his responsibilities with Heath & Company,
Mike is a Professor in the School of Hotel & Food Administration at
Boston University, teaching courses in Hotel Technology and Human
Resources.

Copyright 2008 Heath & Company - Hospitality Advisors LLC

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