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Privacy Policy

(please also see our Disclaimer and Important Legal Information)

ESI Employee Assistance Group (ESI) is required by law to maintain
strict confidentiality procedures for all information it maintains
regarding health services provided to you. The following information
outlines how ESI may use and disclose medical information that the
federal government has determined is protected health information.

Confidentiality is maintained for all protected health information.
Only those responsible for delivering, maintaining and paying for
services provided to you have access to this information. No protected
health information will be disclosed to any third party without your
authorization unless required by state or federal law or when there is
a threat of harm to you or another.

You have a right to access protected health information. You also have
the right to have an accounting of any disclosures of the information.
And you may request that ESI restrict its' disclosures and you may
file a complaint regarding any aspect of the services rendered to you.

If you wish to contact ESI regarding any aspect of this Privacy Policy
please call Kathleen Jahnke at 800 535 4841, Mon-Fri between 8 am and
4:30 pm Eastern Time.

Privacy issues for all site users

Use of our site may include the use of e-mail, corporate networks,
external links or other resources beyond our control. We are not able
to ensure privacy beyond our website. We encourage site users to read
the privacy policies of any external pages that are visited.

We periodically issue newsletters and marketing information, and are
committed to an "opt in/opt out" permission based philosophy. If you
voluntarily submit your e-mail address to receive information, we may
subsequently issue information via e-mail. However, we respect the
right to opt out, and will remove e-mails from our list on request.
(An exception might be issuing newsletters to the workforce of any
employer who subscribes their employees to receive information as a
component in their general benefit package.)

We may collect IP addresses or use "cookies" for the purpose of
analyzing site traffic and usage. We may use "cookies" to record
preferences that enable us to serve our clients or site visitors.

Employers, Supervisors and Human Resource staff - Privacy Policies

We may require information about you or your organization to serve
you, and to the extent that our networks are providing you with
services, we may share contact or other information with them for the
purpose of serving you. We will not share, sell, rent or lend your
company information to entities outside our service network for the
purpose of marketing.

We do not share employee information unless we have obtained
permission (or as required by law in instances such as child or elder
abuse, or in a life-threatening situation.) If we have obtained
permission and the information is shared with you, it may be copied
and kept in a confidential client file. This file is kept secure in
compliance with applicable laws, regulations and guidelines governing
confidentiality of records. Please read the employee privacy policies
for other policies that may apply to all members.

Potential Customers

We may collect information regarding potential clients in response to
requests for information about our services. This information is only
for our use in communicating with these organizations and we do not
share it.

We may issue newsletters or other marketing information by e-mail to
organizations that have given us contact information at trade shows,
industry events or the like. However, we are not interested in sending
e-mail to any organizations or individuals who do not want to receive
it, and we respect a right to for anyone to "opt out" at of any
mailings at any time.

Providers

We collect information on prospective providers to qualify them to
work within our networks. This information is strictly for use by ESI
Employee Assistance Group. In order to serve our clients and to market
to prospective clients, we may share general information on contracted
providers in our network.

We respect and share any professional confidentiality standards in
terms of treatment for individual employee members and for employers.
We exchange information necessary to serve our clients, obtaining or
requiring "release of information" documents from individual members
when appropriate.

Use of Materials

General site users may use, download, print and store materials from
our site for personal use only.

By virtue of our contract, our client employers and employees are
additionally granted permission to distribute resources found on this
site on an as-is basis within their workforce or immediate family.
These materials may not be altered or edited in any way without prior
permission and must contain any appropriate copyright information if
applicable.

We have no authority to grant permission for any materials that are
obtained through the use of sites that are found via links on our
site. Permission for use of materials found on external sites must be
obtained from those sites.

Any other use of materials found on this site such as reproduction,
display or editing of these materials is strictly prohibited unless
written permission is granted by ESI Employee Assistance Group.

To request permission to reprint or reproduce any materials appearing
on this site, contact the Webmaster.

Online privacy policies for members

We will not sell, rent, distribute or otherwise disclose your e-mail
or any information we gather about you to any other party for
marketing or for commercial purposes. When we make a referral to a
provider and share information in that process, it is with your
knowledge and permission. Your e-mail will be stored purely so that we
may communicate with you in the provision of services.

We may collect non-personal information on an aggregate basis such as
site usage or traffic patterns. This information is used to help us
make service improvements. Such general information may also be shared
with employers, providers or other parties in the form of reports.
However, we do not collect or share any information about any specific
individual user's traffic patterns or site usage.

We may collect voluntary information from you to serve you. We will
not share your information without your permission. We may also
collect information for passwords or through the use of "cookies" to
enable us to remember you and your preferences on your next visit.

We provide links to outside pages. These are offered purely for
informational purposes as a service to our members. We neither endorse
nor certify any information found on these sites, and are not
responsible for the content or privacy policies of any external
websites over which we maintain no control. We encourage site users to
read the privacy policies of any external pages that are visited.

We encourage members to use our toll-free service number to speak with
counselors in matters that require confidentiality. For privacy and
security purposes we recommend you do not include any detailed health
information in your e-mail.

© Copyright 2006, ESI Employee Assistance Groupe. All rights reserved.
No part of this site may be reproduced without written permission from
ESI Employee Assistance Group. ESI Employee Assistance Group is a
registered service mark.

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